comprehensive care support provider of Excellent care in the comfort of your home chosen by you, with you and for you

Homestar assists in maintaining essential services for the people we care for. Our priority is the health, safety and wellbeing of our clients. We ensure the services outlined in your care plan reaches its full potential.

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Albany's first fully comprehensive care support provider Excellent care in the comfort of your home chosen by you, with you and for you

welcome to Homestar Support

Our Story

Homestar Services was established after witnessing an urgent need in the community for a comprehensive care service that caters to people when they at their most vulnerable. We have established what is now, Perth and Albany’s very first complete care service. We offer you the ability to get on with your life whilst living with a disability, in need of respite from caring for a loved one or recovering from a medical procedure/surgery or childbirth.

At Homestar Services we understand the overwhelming frustration of not being able to complete everyday tasks, Don’t despair we are here to help.

We are a team of trained medical professionals with a combined experience of almost 30 years.

We have registered nurses and a fully qualified Pharmacist on board that have worked not only in Australia but also at West and Southern Africa.

We currently service Perth and regional Albany, Western Australia.

If you would like to know more about the services we offer and how we can help you, contact us via phone or email.

Our Services

Community Nursing

Personal Care

Medication Review - Pharmacist

Household Tasks

Shared Accommodation

Respite Care

Mental Health Support

Care Support

Community Participation

why choose Homestar Support

To live your best life and to make new memories

To clarify any your query, please call us

1300380095

0403504453

Yes, Homestar Support is the registered NDIS provider, our team delivers in-home support to Australians under an NDIS style model and according to NDIS practice standards, to achieve your individual goals and provide the support that you want, at the place and time that suits you.

We Take Care Of Your Needs

Helping your loved ones live their best life.

Our Commitment

At Homestar services, we aim to provide quality support to all our client with care and empathy while maintaining our clients individuality.

Homestar Support

(Registered NDIS Provider)

NDIS TRADMARK

Frequently Ask Questions

Am I eligible for NDIS?

Generally speaking, you must meet these three requirements:

Age – be aged under 65 years
Residence – live in Australia and be an Australian citizen, permanent resident or hold a Protected Special Category Visa;
Disability or early intervention – have a physical, intellectual, cognitive, neurological, visual, hearing or psychosocial impairment that meets either the disability or early intervention requirements. It must be a permanent and significant disability that impacts your day to day living.

You can find out if you’re eligible to receive NDIS funding on the NDIS website or contacting the National Disability Insurance Agency (NDIA) on 1800 800 110.

What types of support does NDIS funding cover?

There are three types of support budgets that may be funded in your NDIS plan:

Core supports

Core Supports help you with everyday activities, your current disability-related needs and to work towards your goals. Core supports have four sub categories:

Assistance with daily life. For example, assistance with self-care activities and house cleaning.
Consumables. For example, continence products or low cost assistive technology.
Assistance with social and community participation. For example, a support worker to assist you to participate in social and community activities.
Transport. For example, travel to work or other places.

Capacity building supports

Capacity Building Supports help build your independence and skills to assist you to pursue your goals. Examples include:

Support coordination to help you use your NDIS plan and connect you to service providers
Plan management to help you manage your NDIS funding
Help you find and maintain a place to live
Assistance to find and keep a job
Assessment, training or therapy to help increase your skills, independence and community participation.

Capital supports

Capital Supports include higher-cost pieces of assistive technology and equipment (e.g. wheelchairs), home or vehicle modifications, and funding for one-off purchases you may need (including Specialist Disability Accommodation).

How can I manage my NDIS funding?

There are 3 ways to manage your NDIS plan.

Self-managed funding

The NDIA provides you with funding so you can access the supports that will best help you achieve your goals. You will need to purchase supports, manage your funding, pay providers on time, keep invoices, keep track of your funds and understand the NDIS portal and how to make claims.

Plan-managed funding

The NDIA will provide funding in your plan to pay for a Plan Manager who pays your providers for you, helps you keep track of funds and takes care of financial reporting for you. You can receive supports from service providers who are both registered and not registered with the NDIS.

NDIA-managed funding

Service providers claim directly from the NDIA after providing you the support. The NDIA pays your providers on your behalf. You can only use registered NDIS providers in this option.

Do you have minimum shift durations?

We have a minimum shift length of two hours for most of our supports. We may be able to reduce this to one hour depending on your individual circumstances.

How much do you charge for services?

We charge up to the benchmark prices approved by the NDIS, which are listed on the NDIS price guide. The rates are different depending on what services you require. NDIS regularly update their prices and issue new price guides, so we also update our prices in line with those changes. Before beginning our services, we will send you a service agreement which includes a schedule of supports to tell you exactly what services we will provide, how much we will charge and how we will claim the payment. We are always upfront and transparent so there will be no surprises for you later on.

Do you charge for travel?

We generally do not charge for travel. However, we may claim travel time under certain circumstances when delivering personal care and community access supports.

If we are charging you for travel, we will:

Discuss this with you prior to commencing services
The service agreement will specify how and when we claim travel time, tailored to your specific needs
We will keep accurate records for payment assurance purposes

We will always find ways to reduce our worker travel time and consider options such as:

Meeting with you at our premises
Organizing appointments close to your home
Building your capacity to use alternate transport options such as public transport and informal supports (e.g. getting a ride from a friend)

How long does it take to start services? Is there a wait list?

There is no wait list and we aim to provide services as soon as possible. Please get in touch with us to discuss your individual circumstances and support needs and we will outline timeframes for the start of services.

I am currently with another provider. Can I use your services too?

Yes! One of the core values of the NDIS is to give you choice and control over which providers you use and what supports you choose from them. For example, you may want to have your favourite cleaner from another service provider for your weekly cleaning and use IN Health Care Services to assist with personal care and community access. The choice is completely yours!

Are you a registered NDIS provider?

Yes, we are registered with the NDIS. This means we have met requirements regarding qualifications, approvals, experience and capacity for the approved supports. We are obligated to comply with a number of laws, guidelines, policies and service standards, which non-registered providers may not comply with.